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Terms & Conditions

PLEASE READ THESE TERMS, AND CONDITIONS CAREFULLY BEFORE USING MY LIFE ON A STICK DIGITAL MARKET PLATFORM (THE “PLATFORM”). BY USING MY LIFE ON A STICK SERVICES, YOU AGREE TO OUR TERMS AND CONDITIONS. We reserve the right at our discretion to restrict a user’s usage either temporarily or permanently, or refuse a user’s registration. If we believe that you are breaching these terms of use in any way and/or behaving in a manner contrary to ethics and terms of My Life On A Stick, we may, at our discretion, terminate your usage of My Life On A Stick. 1.ACCEPTANCE OF THE TERMS 1.These Terms of Use (the “Terms”) constitute a binding and enforceable legal contract between My Life On A Stick (the “Administrator”, “we”, “us”) and you. Please read these Terms carefully. 2.Your access and use of the My Life On A Stick.com website, as well as any service, content, and data available via them (together, the “Service” or the “Platform”) are governed by these Terms. 3.If you do not agree with any part of these Terms, or if you are not eligible or authorised to be bound by the Terms, then do not access or use the Service. 4.Please also review our Privacy Policy. The terms of the Privacy Policy and other supplemental terms, rules, policies, or documents that may be posted on the Platform from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason with or without prior notice. 2.IMPORTANT DISCLAIMERS 1.ALL PRODUCTS AND SERVICES RENDERED BY THE ADMINISTRATOR ARE RENDERED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS”, AND THE ADMINISTRATOR DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY GUARANTIES REGARDING CONDITION, QUALITY, LIFE DURATION, PERFORMANCE, ACCURACY, RELIABILITY, COMMERCIAL VALUE AND SUITABILITY FOR SPECIFIC PURPOSES. ALL SUCH WARRANTIES AND LIABILITIES ARE HEREBY EXCLUDED. 2.YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR YOUR SAFETY AND WE SHALL NOT BE HELD RESPONSIBLE FOR ANY THREATS TO YOUR SECURITY BECAUSE OF YOUR USE OF OUR PLATFORM. 3.ACCOUNT REGISTRATION 1.In order to use certain features of the Service you may need to register an account on the Platform (the “Account”) and provide certain information about yourself as prompted by the registration form. 2.You may create an Account as an individual or as an authorised representative of a company. 3.You can register only one Account. If more than one person accesses its Account from the same device, we may request to upload the proof of identity to avoid duplicate accounts. 4.You acknowledge that you are solely responsible for safeguarding and maintaining the confidentiality of access details to your Account and that you are fully responsible and liable for any activity performed using your Account access details. 5.You hereby represent and warrant to us that you have reached the age of majority or are accessing the Service under the supervision of a parent or legal guardian. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Service. If you are a minor, you must have your parent or guardian read and agree to these Terms prior to you using the Service. 6.We reserve the right to suspend or terminate your Account, or your access to the Service, with or without notice to you, in the event that you breach these Terms. 7.You agree to immediately notify us of any unauthorised use, or suspected unauthorised use of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. 4.SERVICE 1.The Platform is an online service that sells life stories on a USB Stick (referred to as “Content”). 2.The Administrator retains the right to implement any changes to the Service (whether to free or paid features) at any time, with or without notice. You acknowledge that a variety of Administrator’s actions may impair or prevent you from accessing the Service at certain times and/or in the same way, for limited periods or permanently, and agree that the Administrator has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to you, any content or services. 3.Each user of the Service is solely responsible for any and all his or her User Content (as defined below). Because we do not control the User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. 4.The Service may contain links to third-party websites or resources and advertisements for third parties (collectively, “Third Party Ads”). Such Third-Party Ads are not under the control of the Administrator and the Administrator is not responsible for any Third-Party Ads. The Administrator provides these Third-Party Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Ads. Advertisements and other information provided by online properties to which the Third-Party Ads lead, may not be wholly accurate. You acknowledge sole responsibility for and assume all risk arising from your use of any such online properties. When you link to third party online properties, the applicable service provider’s terms and policies, including privacy and data gathering practices, govern your usage. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party. Your transactions and other dealings with Third-Party Ads that are found on or through the Service, including payment and delivery of related goods or services, are solely between you and such third party. 5.You hereby release us, our officers, employees, agents, and successors from claims, demands any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from any interactions with any Third-Party Ads. 5.FEES 1.The Platform is generally free; however, it may contain payable services. For instance, we may offer advertising options for users (individual and business users). 2.You are eligible for registering more than one Account if you use payable services on each of them. 3.The fees we charge for using payable services and payment methods accepted by us are disclosed on the Platform. 4.We reserve the right, in our sole discretion, to change the fees and acceptable payment methods from time to time and for any reason. 5.Unless otherwise explicitly provided by mandatory rules of the applicable law, the fees are non-refundable due to the nature of online services. 6.Your payments for the services are governed by the Billing and Refund Policy. 6.CONDITIONS OF USE As a condition of your use of My Life On A Stick you agree that you will not; 1.violate any laws of use, violate the Policies, post any threatening, abusive, defamatory, obscene or indecent material; 2.post or otherwise communicate any false or misleading material or message of any kind; 3.infringe any third-party right; 4.distribute spam, chain letters, or promote pyramid schemes; 5.distribute viruses or any other technologies that may harm My Life On A Stick or the interests or property of My Life On A Stick users; 6.impose or contribute to imposing an unreasonable load on our infrastructure or interfere with the proper working of My Life On A Stick; 7.copy, modify, or distribute any other person’s content without their consent; 8.use any robot spider, scraper or other automated means to access My Life On A Stick and collect content for any purpose without our express written permission; 9.harvest or otherwise collect information about others, including email addresses, without their consent; 10.copy, modify or distribute rights or content from My Life On A Stick or My Life On A Stick’s copyrights and trademarks; 11.bypass measures used to prevent or restrict access to My Life On A Stick; 12.use any tool that interferes with the normal functioning of My Life On A Stick, including, without limitation, browser plug-ins (including, but not limited to, extensions, or other software which are designed to supplement, remove or otherwise change any of My Life On A Stick’s functionalities; or You will be prosecuted and bear consequences. 7.SHIPPING At My Life On A Stick, we take pride in getting your orders to you as quickly as possible. We offer a variety of shipping options to suit your needs, and we do our best to process and ship orders within 1-3 business days. It is the buyer's responsibility to provide accurate and complete delivery information at the time of purchase. We are not responsible for any errors in delivery due to incorrect or incomplete addresses provided by the buyer. If an order is returned to us due to an incorrect address, the buyer will be responsible for any additional shipping charges to resend the order. We are also not responsible for any delays or failures in delivery due to circumstances beyond our control, such as natural disasters, strikes, or other events. 8.USER REPRESENTATIONS AND WARRANTIES By using the Service, you represent and warrant that: 1.You have a legal capacity and you agree to comply with the Terms; 2.If you register yourself as a representative of a legal entity, you are authorised by the company to enter into agreement with us and with users of the Platform; 3.You are above 18 years of age; 4.You will or have provided true, accurate, and complete information in your Account; 5.You will update your information on your Account to maintain its truthfulness, accuracy, and completeness; 6.You will immediately change data for accessing to the Platform, if you have a suspicion that your Account access details were disclosed or probably used by the third parties; 7.You will notify the Administrator of any unauthorised access to your Account; 8.You will not provide any false or misleading information about your identity or location in your Account; 9.You will use the Service in strict abidance by applicable laws, regulations, rules, guidelines; 10.You will not use the Service for any illegal or unauthorised purpose; 11.You will not use software and pursue any other actions aimed to interfere with the normal operation of the Platform; 12.You will not promote or distribute unsolicited commercial emails, chain letters, Ponzi schemes through the Platform or by any other means towards other users of the Platform; 13.You will not copy, modify, distribute any other User Content without consent of the respective user; 14.You will not harvest or otherwise collect information about users, including email addresses, phone numbers, without their consent or otherwise violate the privacy of another person; 15.You will not download, store, post, distribute and provide access to, or in any other way use worms, viruses, trojans, and other malware; 9.FEEDBACK By submitting suggestions or other feedback related to our Platform to us, you agree that we can (but do not have to) use and share such feedback for any purpose without compensation to you. We will honor any limits we agree to at the time we collect feedback. 10.INDEMNITY 1.You agree, to the extent permissible under Applicable Laws, to indemnify, defend, and hold harmless My Life On A Stick, and its successors, affiliated companies, contractors, officers, directors, employees, agents and its third-party suppliers, licensors, and partners (“My Life On A Stick Parties") from and against all losses, damages, liabilities, demands, judgments, settlements, costs and expenses of any kind (including legal fees and expenses), from any claim or demand made by any third-party relating to or arising out of (i) your access to, use or misuse of the Platform (ii) your breach or alleged breach of these Terms, or any violation of the Terms; (iii) any breach of the representations, warranties, and covenants made herein; (iv) your failure to comply with Applicable Laws (including any failure to obtain or provide any necessary consent or notice); or, (v) the infringement by you of any intellectual property, privacy, or other right of any person or entity, including in connection with your User Content 2.You to assume the exclusive defense and control of any matter for which you are required to indemnify My Life On A Stick, and you agree to cooperate with My Life On A Stick’s defense of these claims. You agree not to settle any such matter without the prior written consent of My Life On A Stick. My Life On A Stick will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it. 11.LIMITATION OF LIABILITY 1.IN NO EVENT SHALL WE (AND OUR AFFILIATES) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICE, OR THIRD-PARTY ADS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SERVICE, AND THIRD-PARTY ADS ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTING SYSTEM OR LOSS OF DATA RESULTING THEREFROM. 2.NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, YOU AGREE THAT THE AGGREGATE LIABILITY OF THE ADMINISTRATOR TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE USE OF THE SERVICE, CONTENT OF ANNOUNCEMENTS, IS LIMITED TO THE LESSER OF THE AMOUNTS YOU HAVE PAID, IF ANY, TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. 12.INTELLECTUAL PROPERTY RIGHTS 1.Information you submit to us as part of your registration, and any data, text, pictures and other materials that you may submit or post on the Platform (the “User Content”) remain your intellectual property, and the Administrator does not claim any ownership of the copyright or other proprietary intellectual property rights in such registration information and the User Content. Notwithstanding the foregoing, you agree that the Administrator may retain copies of all registration information and the User Content and use such information and the User Content as reasonably necessary for or incidental to its operation of the Service and as described in these Terms and the Privacy Policy. 2.You grant the Administrator the non-exclusive, worldwide, transferable, perpetual, irrevocable right to copy, modify, adapt, store, publish, distribute, publicly display and perform, communicate and make available to the public the User Content in connection with the Service, including to use and make the User Content public on the affiliated website, as well as for the Administrator’s marketing, advertising, and other purposes. 3.You agree, and represent and warrant, that your use of the Service, or any portion thereof, will neither infringe nor violate the rights of any other party or breach any contract or legal duty to any other parties. 4.Materials on the Platform, except those posted by the user, including but not limited to texts, software, scripts, graphics, photos, sounds, music, videos, interactive functions, USB stick, etc. (“Materials”) and trademarks, service marks and logos included in it (“Marks”) belong to or are licensed by the Administrator representing items of copyright and of any other intellectual property rights. Any use of such Materials and Marks without prior notice of the Administrator is not allowed. Notice for Claims of Intellectual Property Violations and Copyright Infringement 1.If you are a holder of intellectual property rights or a person authorised to act in the name of a holder of intellectual property rights and you reasonably believe that information or products which are posted to the Platform someway infringes your intellectual property rights or intellectual property rights of a person, in which name you act, you may provide notification to the Administrator requiring to delete such material. In this regard, you shall warrant that your appeal has a legal basis, and you act in good faith according to law. 2.When providing relevant notification concerning infringement of rights you shall ensure that your request corresponds to the form below and includes the following: oan appeal should include a physical or electronic signature of a person empowered for acting in the name of a holder of the right, which is believed to be infringed; oThe objects of intellectual property right, rights on which were supposedly infringed, shall be specified. If several objects exist, the entire list of such items shall be provided; oyou shall specify materials (with an indication of specific URL-pages), which are stated to infringe rights or themselves are the objects of infringement; oyou shall provide contact information so that the Administrator would be able to contact you, for example, address, phone number, and email address; osigned application with regard to your faithful and reasonable belief in those materials being the objects of complaint concerning infringement of intellectual property rights are used without a right holder’s or its representative’s consent, and also that this is not allowed by law; osigned application with regard to that a holder of intellectual property rights releases the Administrator from any third parties’ claims related to deletion of relevant materials by the Administrator; osigned application with regard to that information contained in a notification is accurate under penalty of perjury, and you are authorised to act in the name of a holder of an exclusive right, which has been supposedly infringed; ostatutory regulations which you believe to be violated in connection to using of disputable content; ostate, in which territory you believe the rights to be infringed; ocopies of documents establishing rights for an object of intellectual property right, which is subject to security, as well as a document that confirms powers for acting in the holder’s name, in attachments to your appeal. 3.The relevant notification shall be sent to email support@mylifeonastick.com 13.GOVERNING LAW AND JURISDICTION 1.These Terms shall be governed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law that would cause the application of the laws of any other jurisdiction. 2.Any dispute, controversy or claim arising out of or in connection to these Terms, or breach, termination or invalidity thereof shall be settled by Arbitration. The language to be used in the arbitral proceedings shall be English. 3.If any party is dissatisfied with the arbitrator’s award, they shall have the right to litigate. 4.My Life On A Stick and you agree to submit to the exclusive jurisdiction of the English and Welsh courts, but if you are a consumer and you live in Scotland, Northern Ireland or the Republic of Ireland, the courts of those jurisdictions shall also have jurisdiction in relation to any dispute about these Terms. 14.INTERNATIONAL USE 1.My Life On A Stick operates the Platform in the United Kingdom. If you choose to access our Platform from locations outside the United Kingdom, you consent to the collection, transmission, use, storage and processing of content and data (including your personal information) in the United Kingdom. You agree to comply with and are solely responsible for ensuring compliance with all local laws, regulations, and rules in the jurisdiction in which you reside or access the Platform, if and to the extent local laws are applicable to use of our Platform. 2.Unless we have entered into a separate, mutually executed written agreement with you that says otherwise, we do not represent that our Platform is appropriate or available for use in jurisdictions outside the United Kingdom. The right to access and use the Website is not granted in jurisdictions, if any, where it may be prohibited, or where your use would render us in violation of any applicable laws or regulations, including without limitation, Applicable Privacy Laws. 15.Term and Termination 1.Term These Terms shall remain in full force and effect while you use the Platform unless they are terminated as provided in these Terms, in which case you no longer have the right to use the Platform. 2.Termination by My Life On A Stick My Life On A Stick may, in its sole discretion, and at any time discontinue providing access to the Platform, or any part thereof, with or without notice. You agree that any termination of your access to the Platform, or portion thereof, may be affected without prior notice, and you agree that we will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies we may have at law or in equity. As discussed herein, My Life On A Stick does not permit copyright, trademarks, or other intellectual property infringing activities on the Platform, and will terminate access to the Platform, and remove all User Content or other content submitted, by any Users who are found to be repeat infringers. 3.Termination by You Your only remedy with respect to any dissatisfaction with (i) the Platform, (ii) any term of these Terms and Conditions, (iii) Guidelines, (iv) any policy or practice of My Life On A Stick in operating the Platform, or (v) any content or information transmitted through the Platform, is to terminate the Terms and your use of the website. You may terminate these Terms at any time (prospectively only) by discontinuing use of any and all parts of the Website 16.MISCELLANEOUS PROVISIONS a)Except as otherwise provided, if any provision of these Terms is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. b)We may transfer and assign any and all of our rights and obligations under these Terms to any other person, by any way, including by novation, and by accepting these Terms you give us consent to any such transfer or assignment. c)If we fail to take an action with respect to your breach of these Terms, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms. d)In no event shall the Administrator be liable for any failure to comply with these Terms to the extent that such failure arises from factors outside the Administrator’s reasonable control. 17.CONTACT 1.If you want to send any notice under these Terms or have any questions regarding the Service, you may contact us at: support@mylifeonastick.com

Billings & Refunds

The following Billing & Refund Policy (“Policy”) applies to all users and describes how your payments are made to My Life On A Stick (“My Life On A Stick”, “we”, “us” or “our”) in connection with this website (“Site”), and the services and products provided on the Site (the “Service,” “Product,” “Services,” or “Products”). The Policy also clearly denotes how My Life On A Stick facilitates returns and refunds.

Copyright Policy

These Copyright Policy (this “Policy”) constitutes a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “You”) and My Life On A Stick (“My Life On A Stick”), concerning your access to and use of the My Life On A Stick USB Stick, its contents, and all content included on this site, such as text, graphics, logos, images, and software (collectively the “Property”). You agree that by accessing, purchasing, and using the Property, you have read, understood, and agree to be bound by this Policy and the My Life On A Stick Terms and Conditions. IF YOU DO NOT AGREE WITH THIS POLICY, THEN YOU ARE EXPRESSLY PROHIBITED FROM PURCHASING AND USING THE PROPERTY AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Digital Downloads Policy

This digital download policy (the "Policy") applies to all digital products and services (the "Products") provided by My Life On A Stick (the "Company"). By using any of the Products, you agree to be bound by the terms and conditions of this Policy. If you do not agree to the terms and conditions of this Policy, you should not use any of the Products. Product Description The Products are digital files, specifically life stories in the form of audio recordings, photographs, documents and videos, that can be downloaded or streamed, which will be delivered to you. Payment All payments for the Products must be made through the Company's website. Payment can be made using a variety of methods, including credit card, PayPal, and any other payment methods that may be provided on the website from time to time. The payment process is secure, and the customer's information is kept confidential and protected. Delivery Upon receipt of payment, the Product will be made available for download or stream. Refunds and Returns Due to the nature of the Products, refunds are only available in the case of defective products or if there is any error in the content. In such cases, the customer should contact the Company's customer support team within 7 days of receiving the product, and the company will replace the product. Copyright All Products are protected by copyright laws and international copyright treaties. You may not copy, reproduce, distribute, or create derivative works from the Products without the express written consent of the Company. The content is for personal use only and should not be shared or distributed to others without the consent of the Company. The customer should not use the content for commercial purposes or for any other purpose than personal use. Disclaimer of Warranties The Products are provided "as is" and the Company makes no representations or warranties of any kind, express or implied, as to the operation of the Products or the information, content, materials, or products included on the Products. The Company does not guarantee the accuracy, completeness, or reliability of the content, and the customer should use their discretion while using the content. The company does not warrant that the Products will meet the customer's expectations or that the content will be error-free. The company will not be held responsible for any inaccuracies or errors in the content. Limitation of Liability The Company shall not be liable for any damages of any kind arising from the use of the Products, including but not limited to direct, indirect, incidental, punitive, and consequential damages. The company shall not be liable for any damages resulting from the loss of use, data, or profits, or from any unauthorized access to or alteration of the customer's transmissions or data. Changes to the Policy The Company reserves the right to make changes to this Policy at any time. Your continued use of the Products following any changes to this Policy will be deemed as acceptance of those changes. The company will notify its customers of any changes through the email provided at the time of purchase. It is the customer's responsibility to check the Policy periodically for changes. Contact Us If you have any questions or concerns about this Policy, please contact the Company at support@mylifeonastick.com. Our customer support team is available Monday to Friday from 9 am to 5 pm. The company values customer satisfaction and will make every effort to resolve any issues or concerns that may arise.

Privacy Policy

This Privacy Policy explains what personal data is collected when you use the My Life On A Stick website located at https://www.mylifeonastick.com/ (“My Life On A Stick” or “Website”) together with the product and services provided through it (collectively the “Service”), and how such personal data will be used or shared.

Digital Policy

My Life On A Stick is committed to providing our customers with a high-quality and secure digital service for purchasing life stories on a USB stick. Our goal is to ensure that customers' personal data is protected and kept private, that our systems are secure against cyber-attacks, and that customer service is provided in a timely and professional manner. This policy outlines the specific actions that My Life On A Stick will take to achieve these goals. Data Protection and Privacy: 1.My Life On A Stick will collect, use, and store customer data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. 2.My Life On A Stick will provide clear and concise privacy notices to customers, outlining the types of data that we collect, how we use it, and who we share it with. 3.Customers will be able to access, update, or delete their personal data at any time by contacting our customer service team. 4.My Life On A Stick will obtain customer consent for the collection, use, and storage of personal data in accordance with GDPR and DPA 2018. 5.My Life On A Stick will implement appropriate security measures to protect customer data from unauthorized access or disclosure, such as encryption, firewalls, and intrusion detection systems. 6.My Life On A Stick will conduct regular data protection impact assessments to identify and mitigate any potential risks to customer data. 7.My Life On A Stick will appoint a Data Protection Officer (DPO) to oversee data protection compliance and to act as a point of contact for customers and authorities on data protection matters. 8.My Life On A Stick will provide regular training to all employees on data protection and privacy matters to ensure compliance with relevant laws and regulations. 9.My Life On A Stick will have in place procedures for handling data breaches and report them to the relevant authorities within 72 hours of discovery. Cybersecurity: 1.My Life On A Stick will implement and maintain robust cybersecurity measures to protect against cyber-attacks and breaches, such as network and endpoint security, intrusion detection and prevention systems, and regular security audits. 2.We will regularly monitor our systems for potential vulnerabilities and take prompt action to address any issues that are identified. 3.We will also provide customer support to assist with any cybersecurity concerns and provide guidelines for customers to protect their personal data and USB sticks. 4.My Life On A Stick will conduct regular cybersecurity risk assessments to identify and mitigate any potential risks to our systems and customer data. 5.My Life On A Stick will appoint a Chief Information Security Officer (CISO) to oversee cybersecurity compliance and to act as a point of contact for customers and authorities on cybersecurity matters. 6.My Life On A Stick will implement incident response plans and conduct regular incident response drills to ensure preparedness for potential cybersecurity incidents. 7.My Life On A Stick will have in place procedures for handling cyber-attacks and report them to the relevant authorities promptly. Customer Service: 1.My Life On A Stick will provide customer support through our website, email, and phone. 2.We will respond to customer inquiries and concerns in a timely and professional manner, providing customers with detailed information about our products, services, and policies. 3.We will also regularly update our website and USB sticks to provide the best experience to our customers, including new features and functionalities, and to ensure compliance with relevant laws and regulations. 4.My Life On A Stick will conduct regular customer service satisfaction surveys to identify areas for improvement and to ensure that customer needs are being met. 5.We will have a dedicated customer service team that is trained to handle all types of customer inquiries, concerns, and complaints. 6.We will have a customer service escalation process in place to ensure that any complex or high-priority issues are handled promptly and effectively. 7.We will have a transparent and easy-to-find refund and return policy for customers who are not satisfied with their purchase. Marketing and Advertising: 1.My Life On A Stick will only use customer data for marketing and advertising purposes with their explicit consent. 2.We will use clear and conspicuous opt-in and opt-out mechanisms for customers to control the use of their data for marketing and advertising purposes. 3.We will not engage in any deceptive or misleading advertising practices. 4.We will comply with all relevant laws and regulations regarding marketing and advertising, such as the UK's Committee of Advertising Practice (CAP) Code. Website and System Maintenance: 1.My Life On A Stick will regularly update and maintain our website and systems to ensure that they are functioning properly and securely. 2.We will conduct regular backups of customer data to ensure that it can be restored in the event of any technical issues. 3.We will have disaster recovery plans in place to ensure that our systems can quickly and effectively recover from any unexpected incidents. 4.We will comply with all relevant laws and regulations regarding website and system maintenance, such as the Payment Card Industry Data Security Standards (PCI DSS). We will continue to review and update this policy as necessary to ensure compliance with relevant laws and regulations, and to meet the evolving needs of our customers. By implementing the measures outlined in this policy, we aim to provide our customers with the highest level of data protection, cybersecurity, customer service and to protect customers from any possible frauds or scams.

Cookies Policy

We at My Life On A Stick use cookies to improve your site experience, to assess content usage, and to support the marketing of our services. We want to be completely transparent about the cookies we use and to make their control as easy as possible for you. This Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies. 1.What is a cookie? A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket. 2.Why do we use cookies? My Life On A Stick uses cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to better understand your use of our website, to track and target the interests of our Users, and to enhance the experience of Users on our website. Third parties serve cookies through our website for advertising, analytics and other purposes. Generally, we use cookies for purposes including but not limited to: a)Keeping track of items in your shopping cart b)Understanding and saving user preferences for future visits c)Keeping track of advertisements d)Analysing site traffic and trends e)Personalising content based on your interests The cookies we use We use the following sets of cookies; a.Necessary cookies These cookies are important to the underlying operation of the website, supporting important functionality such as shopping baskets and the technical operation of the website to ensure it performs how you would expect. b.Site experience cookies These cookies are used to support your experience on the site and include user-selected options, site navigation aids, etc. Generally, no personally identifiable data is collected with these types of cookies. c.Performance & operation cookies These cookies are used in the management of the site and include customer surveys, recording visitor numbers and other web analytics. Limited identifiable data may be collected. d.Marketing, anonymous cross site tracking cookies These cookies are used to track our visitors across our websites. They can be used to build up a profile of search and/or browsing history for every visitor. Identifiable or unique data may be collected. Anonymised data may be shared with third parties in accordance with our Privacy Policy. e.Marketing, targeted advertising cookies These cookies are used to track browsing habits and activity. We use this information to enable us to show you relevant/personalised marketing content. Using these types of cookies, we may collect personally identifiable information and use this to display targeted advertising and/or share this data with third parties for the same purpose. Any activity tracked and recorded using these cookies maybe shared to third parties. 3.What to do if you don’t want cookies to be set? Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website. How can I control cookies? If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers. Please be aware that restricting the use of cookies may affect the features available to you. Notice about Do Not Track (DNT) browser setting DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests. However, you may opt-out of tracking on this website, including analytics (and tailored advertising if you are visiting from outside the UK), by changing your cookie settings. A uniform standard has not yet been adopted to determine how DNT requests should be interpreted and what actions should be taken by websites and third parties. We will continue to review DNT and other new technologies and may adopt a DNT standard once available. 4.Duration of cookies stored on your device The duration of storage of cookies on your device may vary, depending on the category to which they belong: temporary or permanent. Temporary cookies We use temporary cookies on our website to allow you to browse without interruption. We may also use temporary cookies for internal reporting purposes. After your browsing session ends, this type of cookie does not store any information on your hard drive. Persistent cookies Some of our analytics cookies and certain third-party cookies are persistent cookies. They allow us and third parties to understand visitors’ browsing behaviour over a longer period of time, to provide you with additional features related to your use of the website, the content that you have saved or stored through them, as well as for advertising and marketing purposes. Depending on their function, this type of cookie may persist for different lengths of time ranging from several hours, to a week, or even several years. This type of cookie will persist after you end a browsing session and can be used by our us or third parties to recognise your device when you begin a new browsing session. 5.How often will you update this Cookie Statement? We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated. 6.Contact us If you have any questions about our use of cookies or other technologies, please email us at support@mylifeonastick.com.

Company Conduct 

Pythagoras taught that unity is the first great law of the universe and we at My Life On A Stick follow his example. My Life On A Stick is trustworthy. Our activities are conducted by a code of ethics and social responsibility. Our ethos … We value and protect workers, creatives and creativity. Diversity is within our conscientiousness. Care for the community is within our being. Purpose is what we have.

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