Terms & Conditions PLEASE READ THESE TERMS, AND CONDITIONS CAREFULLY BEFORE USING MY LIFE ON A STICK DIGITAL MARKET PLATFORM (THE “PLATFORM”). BY USING MY LIFE ON A STICK SERVICES, YOU AGREE TO OUR TERMS AND CONDITIONS. We reserve the right at our discretion to restrict a user’s usage either temporarily or permanently, or refuse a user’s registration. If we believe that you are breaching these terms of use in any way and/or behaving in a manner contrary to ethics and terms of My Life On A Stick, we may, at our discretion, terminate your usage of My Life On A Stick. ACCEPTANCE OF THE TERMS These Terms of Use (the “Terms”) constitute a binding and enforceable legal contract between My Life On A Stick (the “Administrator”, “we”, “us”) and you. Please read these Terms carefully. Your access and use of the My Life On A Stick.com website, as well as any service, content, and data available via them (together, the “Service” or the “Platform”) are governed by these Terms. If you do not agree with any part of these Terms, or if you are not eligible or authorised to be bound by the Terms, then do not access or use the Service. Please also review our Privacy Policy. The terms of the Privacy Policy and other supplemental terms, rules, policies, or documents that may be posted on the Platform from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason with or without prior notice. IMPORTANT DISCLAIMERS ALL PRODUCTS AND SERVICES RENDERED BY THE ADMINISTRATOR ARE RENDERED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS”, AND THE ADMINISTRATOR DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY GUARANTIES REGARDING CONDITION, QUALITY, LIFE DURATION, PERFORMANCE, ACCURACY, RELIABILITY, COMMERCIAL VALUE AND SUITABILITY FOR SPECIFIC PURPOSES. ALL SUCH WARRANTIES AND LIABILITIES ARE HEREBY EXCLUDED. YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR YOUR SAFETY AND WE SHALL NOT BE HELD RESPONSIBLE FOR ANY THREATS TO YOUR SECURITY BECAUSE OF YOUR USE OF OUR PLATFORM. ACCOUNT REGISTRATION In order to use certain features of the Service you may need to register an account on the Platform (the “Account”) and provide certain information about yourself as prompted by the registration form. You may create an Account as an individual or as an authorised representative of a company. You can register only one Account. If more than one person accesses its Account from the same device, we may request to upload the proof of identity to avoid duplicate accounts. You acknowledge that you are solely responsible for safeguarding and maintaining the confidentiality of access details to your Account and that you are fully responsible and liable for any activity performed using your Account access details. You hereby represent and warrant to us that you have reached the age of majority or are accessing the Service under the supervision of a parent or legal guardian. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Service. If you are a minor, you must have your parent or guardian read and agree to these Terms prior to you using the Service. We reserve the right to suspend or terminate your Account, or your access to the Service, with or without notice to you, in the event that you breach these Terms. You agree to immediately notify us of any unauthorised use, or suspected unauthorised use of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. SERVICE The Platform is an online service that sells life stories on a USB Stick (referred to as “Content”). The Administrator retains the right to implement any changes to the Service (whether to free or paid features) at any time, with or without notice. You acknowledge that a variety of Administrator’s actions may impair or prevent you from accessing the Service at certain times and/or in the same way, for limited periods or permanently, and agree that the Administrator has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to you, any content or services. Each user of the Service is solely responsible for any and all his or her User Content (as defined below). Because we do not control the User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. The Service may contain links to third-party websites or resources and advertisements for third parties (collectively, “Third Party Ads”). Such Third-Party Ads are not under the control of the Administrator and the Administrator is not responsible for any Third-Party Ads. The Administrator provides these Third-Party Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Ads. Advertisements and other information provided by online properties to which the Third-Party Ads lead, may not be wholly accurate. You acknowledge sole responsibility for and assume all risk arising from your use of any such online properties. When you link to third party online properties, the applicable service provider’s terms and policies, including privacy and data gathering practices, govern your usage. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party. Your transactions and other dealings with Third-Party Ads that are found on or through the Service, including payment and delivery of related goods or services, are solely between you and such third party. You hereby release us, our officers, employees, agents, and successors from claims, demands any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from any interactions with any Third-Party Ads. FEES The Platform is generally free; however, it may contain payable services. For instance, we may offer advertising options for users (individual and business users). You are eligible for registering more than one Account if you use payable services on each of them. The fees we charge for using payable services and payment methods accepted by us are disclosed on the Platform. We reserve the right, in our sole discretion, to change the fees and acceptable payment methods from time to time and for any reason. Unless otherwise explicitly provided by mandatory rules of the applicable law, the fees are non-refundable due to the nature of online services. Your payments for the services are governed by the Billing and Refund Policy. CONDITIONS OF USE As a condition of your use of My Life On A Stick you agree that you will not; violate any laws of use, violate the Policies, post any threatening, abusive, defamatory, obscene or indecent material; post or otherwise communicate any false or misleading material or message of any kind; infringe any third-party right; distribute spam, chain letters, or promote pyramid schemes; distribute viruses or any other technologies that may harm My Life On A Stick or the interests or property of My Life On A Stick users; impose or contribute to imposing an unreasonable load on our infrastructure or interfere with the proper working of My Life On A Stick; copy, modify, or distribute any other person’s content without their consent; use any robot spider, scraper or other automated means to access My Life On A Stick and collect content for any purpose without our express written permission; harvest or otherwise collect information about others, including email addresses, without their consent; copy, modify or distribute rights or content from My Life On A Stick or My Life On A Stick’s copyrights and trademarks; bypass measures used to prevent or restrict access to My Life On A Stick; use any tool that interferes with the normal functioning of My Life On A Stick, including, without limitation, browser plug-ins (including, but not limited to, extensions, or other software which are designed to supplement, remove or otherwise change any of My Life On A Stick’s functionalities; or You will be prosecuted and bear consequences. SHIPPING At My Life On A Stick, we take pride in getting your orders to you as quickly as possible. We offer a variety of shipping options to suit your needs, and we do our best to process and ship orders within 1-3 business days. It is the buyer's responsibility to provide accurate and complete delivery information at the time of purchase. We are not responsible for any errors in delivery due to incorrect or incomplete addresses provided by the buyer. If an order is returned to us due to an incorrect address, the buyer will be responsible for any additional shipping charges to resend the order. We are also not responsible for any delays or failures in delivery due to circumstances beyond our control, such as natural disasters, strikes, or other events. USER REPRESENTATIONS AND WARRANTIES By using the Service, you represent and warrant that: You have a legal capacity and you agree to comply with the Terms; If you register yourself as a representative of a legal entity, you are authorised by the company to enter into agreement with us and with users of the Platform; You are above 18 years of age; You will or have provided true, accurate, and complete information in your Account; You will update your information on your Account to maintain its truthfulness, accuracy, and completeness; You will immediately change data for accessing to the Platform, if you have a suspicion that your Account access details were disclosed or probably used by the third parties; You will notify the Administrator of any unauthorised access to your Account; You will not provide any false or misleading information about your identity or location in your Account; You will use the Service in strict abidance by applicable laws, regulations, rules, guidelines; You will not use the Service for any illegal or unauthorised purpose; You will not use software and pursue any other actions aimed to interfere with the normal operation of the Platform; You will not promote or distribute unsolicited commercial emails, chain letters, Ponzi schemes through the Platform or by any other means towards other users of the Platform; You will not copy, modify, distribute any other User Content without consent of the respective user; You will not harvest or otherwise collect information about users, including email addresses, phone numbers, without their consent or otherwise violate the privacy of another person; You will not download, store, post, distribute and provide access to, or in any other way use worms, viruses, trojans, and other malware; FEEDBACK By submitting suggestions or other feedback related to our Platform to us, you agree that we can (but do not have to) use and share such feedback for any purpose without compensation to you. We will honor any limits we agree to at the time we collect feedback. INDEMNITY You agree, to the extent permissible under Applicable Laws, to indemnify, defend, and hold harmless My Life On A Stick, and its successors, affiliated companies, contractors, officers, directors, employees, agents and its third-party suppliers, licensors, and partners (“My Life On A Stick Parties") from and against all losses, damages, liabilities, demands, judgments, settlements, costs and expenses of any kind (including legal fees and expenses), from any claim or demand made by any third-party relating to or arising out of (i) your access to, use or misuse of the Platform (ii) your breach or alleged breach of these Terms, or any violation of the Terms; (iii) any breach of the representations, warranties, and covenants made herein; (iv) your failure to comply with Applicable Laws (including any failure to obtain or provide any necessary consent or notice); or, (v) the infringement by you of any intellectual property, privacy, or other right of any person or entity, including in connection with your User Content You to assume the exclusive defense and control of any matter for which you are required to indemnify My Life On A Stick, and you agree to cooperate with My Life On A Stick’s defense of these claims. You agree not to settle any such matter without the prior written consent of My Life On A Stick. My Life On A Stick will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it. LIMITATION OF LIABILITY IN NO EVENT SHALL WE (AND OUR AFFILIATES) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICE, OR THIRD-PARTY ADS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SERVICE, AND THIRD-PARTY ADS ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTING SYSTEM OR LOSS OF DATA RESULTING THEREFROM. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, YOU AGREE THAT THE AGGREGATE LIABILITY OF THE ADMINISTRATOR TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE USE OF THE SERVICE, CONTENT OF ANNOUNCEMENTS, IS LIMITED TO THE LESSER OF THE AMOUNTS YOU HAVE PAID, IF ANY, TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. INTELLECTUAL PROPERTY RIGHTS Information you submit to us as part of your registration, and any data, text, pictures and other materials that you may submit or post on the Platform (the “User Content”) remain your intellectual property, and the Administrator does not claim any ownership of the copyright or other proprietary intellectual property rights in such registration information and the User Content. Notwithstanding the foregoing, you agree that the Administrator may retain copies of all registration information and the User Content and use such information and the User Content as reasonably necessary for or incidental to its operation of the Service and as described in these Terms and the Privacy Policy. You grant the Administrator the non-exclusive, worldwide, transferable, perpetual, irrevocable right to copy, modify, adapt, store, publish, distribute, publicly display and perform, communicate and make available to the public the User Content in connection with the Service, including to use and make the User Content public on the affiliated website, as well as for the Administrator’s marketing, advertising, and other purposes. You agree, and represent and warrant, that your use of the Service, or any portion thereof, will neither infringe nor violate the rights of any other party or breach any contract or legal duty to any other parties. Materials on the Platform, except those posted by the user, including but not limited to texts, software, scripts, graphics, photos, sounds, music, videos, interactive functions, USB stick, etc. (“Materials”) and trademarks, service marks and logos included in it (“Marks”) belong to or are licensed by the Administrator representing items of copyright and of any other intellectual property rights. Any use of such Materials and Marks without prior notice of the Administrator is not allowed. Notice for Claims of Intellectual Property Violations and Copyright Infringement If you are a holder of intellectual property rights or a person authorised to act in the name of a holder of intellectual property rights and you reasonably believe that information or products which are posted to the Platform someway infringes your intellectual property rights or intellectual property rights of a person, in which name you act, you may provide notification to the Administrator requiring to delete such material. In this regard, you shall warrant that your appeal has a legal basis, and you act in good faith according to law. When providing relevant notification concerning infringement of rights you shall ensure that your request corresponds to the form below and includes the following: an appeal should include a physical or electronic signature of a person empowered for acting in the name of a holder of the right, which is believed to be infringed; The objects of intellectual property right, rights on which were supposedly infringed, shall be specified. If several objects exist, the entire list of such items shall be provided; you shall specify materials (with an indication of specific URL-pages), which are stated to infringe rights or themselves are the objects of infringement; you shall provide contact information so that the Administrator would be able to contact you, for example, address, phone number, and email address; signed application with regard to your faithful and reasonable belief in those materials being the objects of complaint concerning infringement of intellectual property rights are used without a right holder’s or its representative’s consent, and also that this is not allowed by law; signed application with regard to that a holder of intellectual property rights releases the Administrator from any third parties’ claims related to deletion of relevant materials by the Administrator; signed application with regard to that information contained in a notification is accurate under penalty of perjury, and you are authorised to act in the name of a holder of an exclusive right, which has been supposedly infringed; statutory regulations which you believe to be violated in connection to using of disputable content; state, in which territory you believe the rights to be infringed; copies of documents establishing rights for an object of intellectual property right, which is subject to security, as well as a document that confirms powers for acting in the holder’s name, in attachments to your appeal. The relevant notification shall be sent to email support@mylifeonastick.com GOVERNING LAW AND JURISDICTION These Terms shall be governed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law that would cause the application of the laws of any other jurisdiction. Any dispute, controversy or claim arising out of or in connection to these Terms, or breach, termination or invalidity thereof shall be settled by Arbitration. The language to be used in the arbitral proceedings shall be English. If any party is dissatisfied with the arbitrator’s award, they shall have the right to litigate. My Life On A Stick and you agree to submit to the exclusive jurisdiction of the English and Welsh courts, but if you are a consumer and you live in Scotland, Northern Ireland or the Republic of Ireland, the courts of those jurisdictions shall also have jurisdiction in relation to any dispute about these Terms. INTERNATIONAL USE My Life On A Stick operates the Platform in the United Kingdom. If you choose to access our Platform from locations outside the United Kingdom, you consent to the collection, transmission, use, storage and processing of content and data (including your personal information) in the United Kingdom. You agree to comply with and are solely responsible for ensuring compliance with all local laws, regulations, and rules in the jurisdiction in which you reside or access the Platform, if and to the extent local laws are applicable to use of our Platform. Unless we have entered into a separate, mutually executed written agreement with you that says otherwise, we do not represent that our Platform is appropriate or available for use in jurisdictions outside the United Kingdom. The right to access and use the Website is not granted in jurisdictions, if any, where it may be prohibited, or where your use would render us in violation of any applicable laws or regulations, including without limitation, Applicable Privacy Laws. Term and Termination Term These Terms shall remain in full force and effect while you use the Platform unless they are terminated as provided in these Terms, in which case you no longer have the right to use the Platform. Termination by My Life On A Stick My Life On A Stick may, in its sole discretion, and at any time discontinue providing access to the Platform, or any part thereof, with or without notice. You agree that any termination of your access to the Platform, or portion thereof, may be affected without prior notice, and you agree that we will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies we may have at law or in equity. As discussed herein, My Life On A Stick does not permit copyright, trademarks, or other intellectual property infringing activities on the Platform, and will terminate access to the Platform, and remove all User Content or other content submitted, by any Users who are found to be repeat infringers. Termination by You Your only remedy with respect to any dissatisfaction with (i) the Platform, (ii) any term of these Terms and Conditions, (iii) Guidelines, (iv) any policy or practice of My Life On A Stick in operating the Platform, or (v) any content or information transmitted through the Platform, is to terminate the Terms and your use of the website. You may terminate these Terms at any time (prospectively only) by discontinuing use of any and all parts of the Website MISCELLANEOUS PROVISIONS Except as otherwise provided, if any provision of these Terms is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. We may transfer and assign any and all of our rights and obligations under these Terms to any other person, by any way, including by novation, and by accepting these Terms you give us consent to any such transfer or assignment. If we fail to take an action with respect to your breach of these Terms, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms. In no event shall the Administrator be liable for any failure to comply with these Terms to the extent that such failure arises from factors outside the Administrator’s reasonable control. CONTACT If you want to send any notice under these Terms or have any questions regarding the Service, you may contact us at: support@mylifeonastick.com

Digital Policy My Life On A Stick is committed to providing our customers with a high-quality and secure digital service for purchasing life stories on a USB stick. Our goal is to ensure that customers' personal data is protected and kept private, that our systems are secure against cyber-attacks, and that customer service is provided in a timely and professional manner. This policy outlines the specific actions that My Life On A Stick will take to achieve these goals. Data Protection and Privacy: My Life On A Stick will collect, use, and store customer data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. My Life On A Stick will provide clear and concise privacy notices to customers, outlining the types of data that we collect, how we use it, and who we share it with. Customers will be able to access, update, or delete their personal data at any time by contacting our customer service team. My Life On A Stick will obtain customer consent for the collection, use, and storage of personal data in accordance with GDPR and DPA 2018. My Life On A Stick will implement appropriate security measures to protect customer data from unauthorized access or disclosure, such as encryption, firewalls, and intrusion detection systems. My Life On A Stick will conduct regular data protection impact assessments to identify and mitigate any potential risks to customer data. My Life On A Stick will appoint a Data Protection Officer (DPO) to oversee data protection compliance and to act as a point of contact for customers and authorities on data protection matters. My Life On A Stick will provide regular training to all employees on data protection and privacy matters to ensure compliance with relevant laws and regulations. My Life On A Stick will have in place procedures for handling data breaches and report them to the relevant authorities within 72 hours of discovery. Cybersecurity: My Life On A Stick will implement and maintain robust cybersecurity measures to protect against cyber-attacks and breaches, such as network and endpoint security, intrusion detection and prevention systems, and regular security audits. We will regularly monitor our systems for potential vulnerabilities and take prompt action to address any issues that are identified. We will also provide customer support to assist with any cybersecurity concerns and provide guidelines for customers to protect their personal data and USB sticks. My Life On A Stick will conduct regular cybersecurity risk assessments to identify and mitigate any potential risks to our systems and customer data. My Life On A Stick will appoint a Chief Information Security Officer (CISO) to oversee cybersecurity compliance and to act as a point of contact for customers and authorities on cybersecurity matters. My Life On A Stick will implement incident response plans and conduct regular incident response drills to ensure preparedness for potential cybersecurity incidents. My Life On A Stick will have in place procedures for handling cyber-attacks and report them to the relevant authorities promptly. Customer Service: My Life On A Stick will provide customer support through our website, email, and phone. We will respond to customer inquiries and concerns in a timely and professional manner, providing customers with detailed information about our products, services, and policies. We will also regularly update our website and USB sticks to provide the best experience to our customers, including new features and functionalities, and to ensure compliance with relevant laws and regulations. My Life On A Stick will conduct regular customer service satisfaction surveys to identify areas for improvement and to ensure that customer needs are being met. We will have a dedicated customer service team that is trained to handle all types of customer inquiries, concerns, and complaints. We will have a customer service escalation process in place to ensure that any complex or high-priority issues are handled promptly and effectively. We will have a transparent and easy-to-find refund and return policy for customers who are not satisfied with their purchase. Marketing and Advertising: My Life On A Stick will only use customer data for marketing and advertising purposes with their explicit consent. We will use clear and conspicuous opt-in and opt-out mechanisms for customers to control the use of their data for marketing and advertising purposes. We will not engage in any deceptive or misleading advertising practices. We will comply with all relevant laws and regulations regarding marketing and advertising, such as the UK's Committee of Advertising Practice (CAP) Code. Website and System Maintenance: My Life On A Stick will regularly update and maintain our website and systems to ensure that they are functioning properly and securely. We will conduct regular backups of customer data to ensure that it can be restored in the event of any technical issues. We will have disaster recovery plans in place to ensure that our systems can quickly and effectively recover from any unexpected incidents. We will comply with all relevant laws and regulations regarding website and system maintenance, such as the Payment Card Industry Data Security Standards (PCI DSS). We will continue to review and update this policy as necessary to ensure compliance with relevant laws and regulations, and to meet the evolving needs of our customers. By implementing the measures outlined in this policy, we aim to provide our customers with the highest level of data protection, cybersecurity, customer service and to protect customers from any possible frauds or scams.

Terms & Conditions - My Life On A Stick

Company Policies – by using MLOAS website you accept these policies.

'Terms & Conditions'

Terms & Conditions

PLEASE READ THESE TERMS, AND CONDITIONS CAREFULLY BEFORE USING MY LIFE ON A STICK DIGITAL MARKET PLATFORM (THE “PLATFORM”). BY USING MY LIFE ON A STICK SERVICES, YOU AGREE TO OUR TERMS AND CONDITIONS.

We reserve the right at our discretion to restrict a user’s usage either temporarily or permanently, or refuse a user’s registration. If we believe that you are breaching these terms of use in any way and/or behaving in a manner contrary to ethics and terms of My Life On A Stick, we may, at our discretion, terminate your usage of My Life On A Stick.

ACCEPTANCE OF THE TERMS

These Terms of Use (the “Terms”) constitute a binding and enforceable legal contract between My Life On A Stick (the “Administrator”, “we”, “us”) and you. Please read these Terms carefully.
Your access and use of the My Life On A Stick.com website, as well as any service, content, and data available via them (together, the “Service” or the “Platform”) are governed by these Terms.
If you do not agree with any part of these Terms, or if you are not eligible or authorised to be bound by the Terms, then do not access or use the Service.
Please also review our Privacy Policy. The terms of the Privacy Policy and other supplemental terms, rules, policies, or documents that may be posted on the Platform from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason with or without prior notice.

IMPORTANT DISCLAIMERS

ALL PRODUCTS AND SERVICES RENDERED BY THE ADMINISTRATOR ARE RENDERED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS”, AND THE ADMINISTRATOR DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY GUARANTIES REGARDING CONDITION, QUALITY, LIFE DURATION, PERFORMANCE, ACCURACY, RELIABILITY, COMMERCIAL VALUE AND SUITABILITY FOR SPECIFIC PURPOSES. ALL SUCH WARRANTIES AND LIABILITIES ARE HEREBY EXCLUDED.
YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR YOUR SAFETY AND WE SHALL NOT BE HELD RESPONSIBLE FOR ANY THREATS TO YOUR SECURITY BECAUSE OF YOUR USE OF OUR PLATFORM.

ACCOUNT REGISTRATION

In order to use certain features of the Service you may need to register an account on the Platform (the “Account”) and provide certain information about yourself as prompted by the registration form.
You may create an Account as an individual or as an authorised representative of a company.
You can register only one Account. If more than one person accesses its Account from the same device, we may request to upload the proof of identity to avoid duplicate accounts.
You acknowledge that you are solely responsible for safeguarding and maintaining the confidentiality of access details to your Account and that you are fully responsible and liable for any activity performed using your Account access details.
You hereby represent and warrant to us that you have reached the age of majority or are accessing the Service under the supervision of a parent or legal guardian. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Service. If you are a minor, you must have your parent or guardian read and agree to these Terms prior to you using the Service.
We reserve the right to suspend or terminate your Account, or your access to the Service, with or without notice to you, in the event that you breach these Terms.
You agree to immediately notify us of any unauthorised use, or suspected unauthorised use of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

SERVICE

The Platform is an online service that sells life stories on a USB Stick (referred to as “Content”).
The Administrator retains the right to implement any changes to the Service (whether to free or paid features) at any time, with or without notice. You acknowledge that a variety of Administrator’s actions may impair or prevent you from accessing the Service at certain times and/or in the same way, for limited periods or permanently, and agree that the Administrator has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to you, any content or services.
Each user of the Service is solely responsible for any and all his or her User Content (as defined below). Because we do not control the User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content.
The Service may contain links to third-party websites or resources and advertisements for third parties (collectively, “Third Party Ads”). Such Third-Party Ads are not under the control of the Administrator and the Administrator is not responsible for any Third-Party Ads. The Administrator provides these Third-Party Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Ads. Advertisements and other information provided by online properties to which the Third-Party Ads lead, may not be wholly accurate. You acknowledge sole responsibility for and assume all risk arising from your use of any such online properties. When you link to third party online properties, the applicable service provider’s terms and policies, including privacy and data gathering practices, govern your usage. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party. Your transactions and other dealings with Third-Party Ads that are found on or through the Service, including payment and delivery of related goods or services, are solely between you and such third party.
You hereby release us, our officers, employees, agents, and successors from claims, demands any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from any interactions with any Third-Party Ads.
FEES
1. The Platform is generally free; however, it may contain payable services. For instance, we may offer advertising options for users (individual and business users).
2. You are eligible for registering more than one Account if you use payable services on each of them.
3. The fees we charge for using payable services and payment methods accepted by us are disclosed on the Platform.
4. We reserve the right, in our sole discretion, to change the fees and acceptable payment methods from time to time and for any reason.
5. Unless otherwise explicitly provided by mandatory rules of the applicable law, the fees are non-refundable due to the nature of online services.
6. Your payments for the services are governed by the Billing and Refund Policy.
CONDITIONS OF USE

As a condition of your use of My Life On A Stick you agree that you will not;

violate any laws of use, violate the Policies, post any threatening, abusive, defamatory, obscene or indecent material;
post or otherwise communicate any false or misleading material or message of any kind;
infringe any third-party right;
distribute spam, chain letters, or promote pyramid schemes;
distribute viruses or any other technologies that may harm My Life On A Stick or the interests or property of My Life On A Stick users;
impose or contribute to imposing an unreasonable load on our infrastructure or interfere with the proper working of My Life On A Stick;
copy, modify, or distribute any other person’s content without their consent;
use any robot spider, scraper or other automated means to access My Life On A Stick and collect content for any purpose without our express written permission;
harvest or otherwise collect information about others, including email addresses, without their consent;
copy, modify or distribute rights or content from My Life On A Stick or My Life On A Stick’s copyrights and trademarks;
bypass measures used to prevent or restrict access to My Life On A Stick;
use any tool that interferes with the normal functioning of My Life On A Stick, including, without limitation, browser plug-ins (including, but not limited to, extensions, or other software which are designed to supplement, remove or otherwise change any of My Life On A Stick’s functionalities; or You will be prosecuted and bear consequences.

SHIPPING

At My Life On A Stick, we take pride in getting your orders to you as quickly as possible. We offer a variety of shipping options to suit your needs, and we do our best to process and ship orders within 1-3 business days.

It is the buyer’s responsibility to provide accurate and complete delivery information at the time of purchase. We are not responsible for any errors in delivery due to incorrect or incomplete addresses provided by the buyer. If an order is returned to us due to an incorrect address, the buyer will be responsible for any additional shipping charges to resend the order.

We are also not responsible for any delays or failures in delivery due to circumstances beyond our control, such as natural disasters, strikes, or other events.

USER REPRESENTATIONS AND WARRANTIES

By using the Service, you represent and warrant that:

You have a legal capacity and you agree to comply with the Terms;
If you register yourself as a representative of a legal entity, you are authorised by the company to enter into agreement with us and with users of the Platform;
You are above 18 years of age;
You will or have provided true, accurate, and complete information in your Account;
You will update your information on your Account to maintain its truthfulness, accuracy, and completeness;
You will immediately change data for accessing to the Platform, if you have a suspicion that your Account access details were disclosed or probably used by the third parties;
You will notify the Administrator of any unauthorised access to your Account;
You will not provide any false or misleading information about your identity or location in your Account;
You will use the Service in strict abidance by applicable laws, regulations, rules, guidelines;
You will not use the Service for any illegal or unauthorised purpose;
You will not use software and pursue any other actions aimed to interfere with the normal operation of the Platform;
You will not promote or distribute unsolicited commercial emails, chain letters, Ponzi schemes through the Platform or by any other means towards other users of the Platform;
You will not copy, modify, distribute any other User Content without consent of the respective user;
You will not harvest or otherwise collect information about users, including email addresses, phone numbers, without their consent or otherwise violate the privacy of another person;
You will not download, store, post, distribute and provide access to, or in any other way use worms, viruses, trojans, and other malware;

FEEDBACK

By submitting suggestions or other feedback related to our Platform to us, you agree that we can (but do not have to) use and share such feedback for any purpose without compensation to you. We will honor any limits we agree to at the time we collect feedback.

INDEMNITY

You agree, to the extent permissible under Applicable Laws, to indemnify, defend, and hold harmless My Life On A Stick, and its successors, affiliated companies, contractors, officers, directors, employees, agents and its third-party suppliers, licensors, and partners (“My Life On A Stick Parties”) from and against all losses, damages, liabilities, demands, judgments, settlements, costs and expenses of any kind (including legal fees and expenses), from any claim or demand made by any third-party relating to or arising out of (i) your access to, use or misuse of the Platform (ii) your breach or alleged breach of these Terms, or any violation of the Terms; (iii) any breach of the representations, warranties, and covenants made herein; (iv) your failure to comply with Applicable Laws (including any failure to obtain or provide any necessary consent or notice); or, (v) the infringement by you of any intellectual property, privacy, or other right of any person or entity, including in connection with your User Content
You to assume the exclusive defense and control of any matter for which you are required to indemnify My Life On A Stick, and you agree to cooperate with My Life On A Stick’s defense of these claims. You agree not to settle any such matter without the prior written consent of My Life On A Stick. My Life On A Stick will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

LIMITATION OF LIABILITY

IN NO EVENT SHALL WE (AND OUR AFFILIATES) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICE, OR THIRD-PARTY ADS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SERVICE, AND THIRD-PARTY ADS ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTING SYSTEM OR LOSS OF DATA RESULTING THEREFROM.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, YOU AGREE THAT THE AGGREGATE LIABILITY OF THE ADMINISTRATOR TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE USE OF THE SERVICE, CONTENT OF ANNOUNCEMENTS, IS LIMITED TO THE LESSER OF THE AMOUNTS YOU HAVE PAID, IF ANY, TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
INTELLECTUAL PROPERTY RIGHTS
1. Information you submit to us as part of your registration, and any data, text, pictures and other materials that you may submit or post on the Platform (the “User Content”) remain your intellectual property, and the Administrator does not claim any ownership of the copyright or other proprietary intellectual property rights in such registration information and the User Content. Notwithstanding the foregoing, you agree that the Administrator may retain copies of all registration information and the User Content and use such information and the User Content as reasonably necessary for or incidental to its operation of the Service and as described in these Terms and the Privacy Policy.
2. You grant the Administrator the non-exclusive, worldwide, transferable, perpetual, irrevocable right to copy, modify, adapt, store, publish, distribute, publicly display and perform, communicate and make available to the public the User Content in connection with the Service, including to use and make the User Content public on the affiliated website, as well as for the Administrator’s marketing, advertising, and other purposes.
3. You agree, and represent and warrant, that your use of the Service, or any portion thereof, will neither infringe nor violate the rights of any other party or breach any contract or legal duty to any other parties.
4. Materials on the Platform, except those posted by the user, including but not limited to texts, software, scripts, graphics, photos, sounds, music, videos, interactive functions, USB stick, etc. (“Materials”) and trademarks, service marks and logos included in it (“Marks”) belong to or are licensed by the Administrator representing items of copyright and of any other intellectual property rights. Any use of such Materials and Marks without prior notice of the Administrator is not allowed.

Notice for Claims of Intellectual Property Violations and Copyright Infringement

If you are a holder of intellectual property rights or a person authorised to act in the name of a holder of intellectual property rights and you reasonably believe that information or products which are posted to the Platform someway infringes your intellectual property rights or intellectual property rights of a person, in which name you act, you may provide notification to the Administrator requiring to delete such material. In this regard, you shall warrant that your appeal has a legal basis, and you act in good faith according to law.
When providing relevant notification concerning infringement of rights you shall ensure that your request corresponds to the form below and includes the following:
- an appeal should include a physical or electronic signature of a person empowered for acting in the name of a holder of the right, which is believed to be infringed;
- The objects of intellectual property right, rights on which were supposedly infringed, shall be specified. If several objects exist, the entire list of such items shall be provided;
- you shall specify materials (with an indication of specific URL-pages), which are stated to infringe rights or themselves are the objects of infringement;
- you shall provide contact information so that the Administrator would be able to contact you, for example, address, phone number, and email address;
- signed application with regard to your faithful and reasonable belief in those materials being the objects of complaint concerning infringement of intellectual property rights are used without a right holder’s or its representative’s consent, and also that this is not allowed by law;
- signed application with regard to that a holder of intellectual property rights releases the Administrator from any third parties’ claims related to deletion of relevant materials by the Administrator;
- signed application with regard to that information contained in a notification is accurate under penalty of perjury, and you are authorised to act in the name of a holder of an exclusive right, which has been supposedly infringed;
- statutory regulations which you believe to be violated in connection to using of disputable content;
- state, in which territory you believe the rights to be infringed;
- copies of documents establishing rights for an object of intellectual property right, which is subject to security, as well as a document that confirms powers for acting in the holder’s name, in attachments to your appeal.
The relevant notification shall be sent to email support@mylifeonastick.com

GOVERNING LAW AND JURISDICTION

These Terms shall be governed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law that would cause the application of the laws of any other jurisdiction.
Any dispute, controversy or claim arising out of or in connection to these Terms, or breach, termination or invalidity thereof shall be settled by Arbitration. The language to be used in the arbitral proceedings shall be English.
If any party is dissatisfied with the arbitrator’s award, they shall have the right to litigate.
My Life On A Stick and you agree to submit to the exclusive jurisdiction of the English and Welsh courts, but if you are a consumer and you live in Scotland, Northern Ireland or the Republic of Ireland, the courts of those jurisdictions shall also have jurisdiction in relation to any dispute about these Terms.

INTERNATIONAL USE

My Life On A Stick operates the Platform in the United Kingdom. If you choose to access our Platform from locations outside the United Kingdom, you consent to the collection, transmission, use, storage and processing of content and data (including your personal information) in the United Kingdom. You agree to comply with and are solely responsible for ensuring compliance with all local laws, regulations, and rules in the jurisdiction in which you reside or access the Platform, if and to the extent local laws are applicable to use of our Platform.
Unless we have entered into a separate, mutually executed written agreement with you that says otherwise, we do not represent that our Platform is appropriate or available for use in jurisdictions outside the United Kingdom. The right to access and use the Website is not granted in jurisdictions, if any, where it may be prohibited, or where your use would render us in violation of any applicable laws or regulations, including without limitation, Applicable Privacy Laws.

Term and Termination
1. Term

These Terms shall remain in full force and effect while you use the Platform unless they are terminated as provided in these Terms, in which case you no longer have the right to use the Platform.

Termination by My Life On A Stick

My Life On A Stick may, in its sole discretion, and at any time discontinue providing access to the Platform, or any part thereof, with or without notice. You agree that any termination of your access to the Platform, or portion thereof, may be affected without prior notice, and you agree that we will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies we may have at law or in equity. As discussed herein, My Life On A Stick does not permit copyright, trademarks, or other intellectual property infringing activities on the Platform, and will terminate access to the Platform, and remove all User Content or other content submitted, by any Users who are found to be repeat infringers.

Termination by You

Your only remedy with respect to any dissatisfaction with (i) the Platform, (ii) any term of these Terms and Conditions, (iii) Guidelines, (iv) any policy or practice of My Life On A Stick in operating the Platform, or (v) any content or information transmitted through the Platform, is to terminate the Terms and your use of the website. You may terminate these Terms at any time (prospectively only) by discontinuing use of any and all parts of the Website

MISCELLANEOUS PROVISIONS

Except as otherwise provided, if any provision of these Terms is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.
We may transfer and assign any and all of our rights and obligations under these Terms to any other person, by any way, including by novation, and by accepting these Terms you give us consent to any such transfer or assignment.
If we fail to take an action with respect to your breach of these Terms, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.
In no event shall the Administrator be liable for any failure to comply with these Terms to the extent that such failure arises from factors outside the Administrator’s reasonable control.

CONTACT

If you want to send any notice under these Terms or have any questions regarding the Service, you may contact us at: support@mylifeonastick.com

'Copyright Policy'

These Copyright Policy (this “Policy”) constitutes a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “You”) and My Life On A Stick (“My Life On A Stick”), concerning your access to and use of the My Life On A Stick USB Stick, its contents, and all content included on this site, such as text, graphics, logos, images, and software (collectively the “Property”). You agree that by accessing, purchasing, and using the Property, you have read, understood, and agree to be bound by this Policy and the My Life On A Stick Terms and Conditions.

IF YOU DO NOT AGREE WITH THIS POLICY, THEN YOU ARE EXPRESSLY PROHIBITED FROM PURCHASING AND USING THE PROPERTY AND YOU MUST DISCONTINUE USE IMMEDIATELY.

OWNERSHIP.

My Life On A Stick owns all proprietary rights in and to the copyrightable and/or copyrighted works distributed and sold as and in the Property.
My Life On A Stick owns all rights in and to the Property and retains all rights to the Property, which are not transferred herein.
You desire to obtain, and My Life On A Stick has agreed to grant, a license authorising the use of the Property by You in accordance with the applicable laws, the My Life On A Stick Terms and Conditions, and this Policy.

GRANT OF LICENSE.

In accordance with this Policy and the My Life On A Stick Terms and Conditions, the Company grants you (“You”) a non-exclusive, non-transferable, royalty-free license to use the Property. This license allows you to use the Property for personal, non-commercial purposes only. You may not use the Property or any content on this site for commercial purposes without the express written permission of the Company. You may not use the Property or any content on this site for any other purpose without the express written permission of the Company. You may not copy, modify, distribute, sell, or lease any part of the Property without the express written permission of the Company. You may not reverse engineer or attempt to extract the source code of the Property or any content on this site.

RIGHTS AND OBLIGATIONS.

You shall be the sole licensee of the Property and all proprietary rights in and to the Property; however, such license shall not include ownership of the copyright in and to the Property or any other rights to the Property not specifically granted in this Policy.

PAYMENT.

The non-exclusive, non-transferable royalty-free license to Use the Property is issuable subject to the My Life On A Stick Terms and Conditions and subject to payment of the License Fee indicated on the My Life On A Stick website.

MODIFICATIONS.

Unless the prior written approval of My Life On A Stick is obtained, You may not modify or change the Property in any manner. You shall not use the Licensed property for any purpose that is unlawful or prohibited by applicable law or the My Life On A Stick Terms and Conditions.

DEFAULTS ON POLICY.

Our company takes the protection of our intellectual property very seriously. We have a strict copyright policy in place to ensure that our works are used properly and with the appropriate permissions. In the event that an individual or entity violates our copyright policy, we reserve the right to take any and all necessary action to enforce our rights and protect our intellectual property. This may include, but is not limited to, the following:

Sending a written notice to the infringing party demanding that they cease and desist their infringing activities
Seeking legal action against the infringing party, including the pursuit of damages
Working with law enforcement to investigate and prosecute cases of copyright infringement
Requesting that online platforms remove or disable access to infringing content

We will not hesitate to take all necessary steps to defend our rights and ensure that our intellectual property is respected and used properly. We encourage anyone who becomes aware of a potential copyright violation to report it to us immediately so that we can take appropriate action.

WARRANTIES.

The Property is being delivered to the Licensee ‘AS IS.’ This means that My Life On A Stick makes no representations or warranties regarding the use or performance of the Property. My Life On A Stick specifically disclaims all warranties, whether express or implied, that may arise under state, common law, custom, usage, or any other legal theory. This includes, but is not limited to, warranties regarding noninfringement of third-party rights, merchantability, and fitness for any particular purpose.

It is the responsibility of the Licensee to ensure that the Property meets their needs and requirements. My Life On A Stick will not be held liable for any damages or losses that may arise from the use or inability to use the Property.

For further provisions regarding warranties and the transfer of rights to the Property, please refer to the My Life On A Stick Terms and Conditions.

INDEMNIFICATION.

Licensee hereby agrees to defend, indemnify, and hold harmless My Life On A Stick and any Third Party Software Provider, their directors, officers, employees, and agents, and their assigns and successors-in-interest, from and against any and all liability, damages, losses, claims, demands, actions, causes of action, or costs (including attorneys’ fees and expenses) arising out of or resulting from: a) Licensee’s use of any of the Property; b) breach of these Terms and Conditions by Licensee or its directors, officers, employees, contractors or agents or their permitted assigns or successors-in-interest (collectively the “Licensee Parties”; or c) any negligent or intentional act or omission by any of the Licensee Parties.

AMENDMENT.

My Life On A Stick reserves the right to amend these Terms and Conditions from time to time and at any time at its sole discretion; such amendments shall be effective upon the earlier of: i) My Life On A Stick providing notice to Licensee; and ii) the publication by My Life On A Stick of the amended Terms and Conditions on the My Life On A Stick web site.

SEVERABILITY.

If any provision of this Policy shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Policy is invalid or unenforceable, but that by limiting such provision it would become valid or enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

IF WE VIOLATE YOUR COPYRIGHT.

At My Life On A Stick, we respect the intellectual property rights of others. We expect our users to do the same.

If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at support@mylifeonastick.com with the following information:

A description of the copyrighted work that you claim has been infringed
A description of where the material that you claim is infringing is located on the site
Your address, telephone number, and email address
A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf

We will promptly remove any content that is found to infringe upon the copyright of others.

Please note that this procedure is exclusively for notifying us that your copyrighted material has been infringed. The preceding requirements are intended to comply with our rights and obligations under the UK Copyright, Designs and Patents Act 1988, but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under UK copyright law and any other applicable laws.

'Billing & Refund Policy'

Billings & Refunds

The following Billing & Refund Policy (“Policy”) applies to all users and describes how your payments are made to My Life On A Stick (“My Life On A Stick”, “we”, “us” or “our”) in connection with this website (“Site”), and the services and products provided on the Site (the “Service,” “Product,” “Services,” or “Products”). The Policy also clearly denotes how My Life On A Stick facilitates returns and refunds.

By using the Site, you are accepting the terms, conditions and policies described in this Policy, as may be amended from time to time. Each time you use the Site and/or pay for a Service or Product on the Site, you agree and expressly consent to the following.

Billing

All payments made by you to My Life On A Stick are subject to My Life On A Stick Terms & Conditions.

Only payment methods offered at My Life On A Stick Checkout are allowed.

To help provide a safe experience, we only allow payment methods that offer strong protection for buyers and sellers.

What is the policy?

The following payment methods are not allowed:

Sending cash through the post
Point-to-point cash transfer services such as Western Union or MoneyGram

The following payment methods, which are offered at My Life On A Stick checkout, are allowed:

PayPal
PayPal Credit
Credit card or debit card

Foreign Currency. If you pay with foreign currency, you agree that the amount you are eventually credited may vary as a result of foreign currency conversion policies of our third-party payment processors, which you can find at the relevant website or location where you make the actual purchase.

Third Party Payment Processors. We use the services of third parties to process your payments and we require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws. Please review the terms of use and privacy policies of those third parties before providing your banking or payment information.

Payment Through Third Party Services. When you make a purchase within the Site, your purchase is also subject to the terms of such third party (including with respect to payment terms, refunds, etc.), and you should read such applicable terms before you decide to complete the purchase. You agree to abide by any relevant Terms & Conditions or other legal agreement that governs your use of a given payment processing service and/or method. You also acknowledge that a bank or credit card company may refuse or cancel a transaction and freeze funds up to 14 business days as per the bank/credit card company policy. You also agree to the sharing of information between us and such third-party payment processor for billing related activity.

Fees and Taxes. You are solely responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your access to and use of our Services.

Using the Service on mobile applications will use some of the data allowance available on the data package to which you have subscribed with your mobile network operator as the case may be. Out-of-country usage may in any event lead to significantly higher costs than regular usage, and you are solely responsible for keeping yourself informed and paying for possible roaming and other applicable charges levied by your mobile network operator.

My Life On A Stick may refuse or cancel a transaction at any time in our sole discretion, if we believe it violates My Life On A Stick Terms & Conditions or this Billing & Refund Policy or to prevent financial loss. In cases of fraud or illegal acts, My Life On A Stick may cancel or block your Credit Balance.

Return and Refund

Thank you for your purchase. We hope that you are satisfied with your purchase. However, if you are not satisfied or if you have any issues with your product, please read the following information carefully.

Please note that, except as required by law, we do not offer refunds for any products. Instead, we offer replacement of faulty products, subject to the following conditions:

The product must be in the same condition as when purchased.
You must provide a receipt of proof of purchase.

If you believe that you are entitled to a replacement under these conditions, please contact us. We will review your request and, if approved, will send you a replacement product.

Start a return

To start a return, follow the steps below:

Find the item in your Purchase history and select Return this item.
Select your reason for the return.
If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you’re returning the item for, and showing any scratches or defects.
Select Send.

Get your replacement

Upon receipt of the returned product, My Life On A Stick shall make every reasonable effort to process the replacement request within two (2) business days. The replacement product shall be shipped to the delivery address provided at the time of the original purchase, unless otherwise agreed upon between You and My Life On A Stick. My Life On A Stick shall use commercially reasonable efforts to deliver the replacement product within one (1) to five (5) business days after the replacement request has been processed.

Please note that the delivery time frame provided above is an estimate and may be affected by factors beyond the control of My Life On A Stick, such as delays in the delivery services or unforeseen circumstances. My Life On A Stick shall not be liable for any delays in delivery and shall not be required to provide any compensation for such delays.

Misuse of returns or the My Life On A Stick Money Back Guarantee

Engaging in activity that may denote you as an “Abusive Buyer” may result in a range of actions, including issuing warnings to You, blocking You from requesting returns or replacements on My Life On A Stick, blocking You from opening claims, and account suspension.

Activity that could denote you as an Abusive Buyer includes, but is not limited to:

Opening duplicate requests using other buyer protection programmes
Colluding with other users to wrongly declare an item’s value
Filing a charge back after receiving a replacement
Claiming an item was not received when there is proof of delivery to the buyer’s address on the Order Details
Falsely claiming an item was not as described
Returning an item other than the original item received
Using or damaging an item and then returning it

Need help?

Sharing Information

We take the privacy of our customers very seriously and strive to protect your Personally Identifiable Data (PID) in accordance with our Privacy Policy. However, in certain circumstances, we may need to share your payment details and PID with third parties in order to prevent financial loss to you or us, or to prevent a violation of law.

For example, if we suspect fraudulent activity on your account or if we are required to cooperate with a legal investigation, we may need to share your PID and payment information with relevant authorities or financial institutions. We will only do so in accordance with applicable laws and regulations, and we will make every effort to minimise the amount of information shared and to protect your privacy to the greatest extent possible.

We appreciate your understanding that these measures are necessary to ensure the security and integrity of our financial systems and to protect all of our customers.

Legal

Please note that the terms and conditions, as well as the privacy policy, of My Life On A Stick apply to this return policy. This means that by accepting this return policy, you are also agreeing to the terms and conditions and privacy policy of My Life On A Stick. If you have not yet read these documents, we recommend that you do so before making a purchase or requesting a replacement product.

In the event that you read this policy in a language other than English, you understand and agree that in the event of any discrepancies or conflicts between the translated version and the English version of this policy, the English version shall prevail. If you have any questions about the terms of this policy or the terms and conditions or privacy policy of My Life On A Stick, please do not hesitate to contact us.

General

If you have any questions regarding our Billing & Refund Policy, please contact My Life On A Stick via our contact page on our website or by sending an email to support@mylifeonastick.com.

'Digital Policy'

Digital Policy

My Life On A Stick is committed to providing our customers with a high-quality and secure digital service for purchasing life stories on a USB stick. Our goal is to ensure that customers’ personal data is protected and kept private, that our systems are secure against cyber-attacks, and that customer service is provided in a timely and professional manner. This policy outlines the specific actions that My Life On A Stick will take to achieve these goals.

Data Protection and Privacy:

My Life On A Stick will collect, use, and store customer data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
My Life On A Stick will provide clear and concise privacy notices to customers, outlining the types of data that we collect, how we use it, and who we share it with.
Customers will be able to access, update, or delete their personal data at any time by contacting our customer service team.
My Life On A Stick will obtain customer consent for the collection, use, and storage of personal data in accordance with GDPR and DPA 2018.
My Life On A Stick will implement appropriate security measures to protect customer data from unauthorized access or disclosure, such as encryption, firewalls, and intrusion detection systems.
My Life On A Stick will conduct regular data protection impact assessments to identify and mitigate any potential risks to customer data.
My Life On A Stick will appoint a Data Protection Officer (DPO) to oversee data protection compliance and to act as a point of contact for customers and authorities on data protection matters.
My Life On A Stick will provide regular training to all employees on data protection and privacy matters to ensure compliance with relevant laws and regulations.
My Life On A Stick will have in place procedures for handling data breaches and report them to the relevant authorities within 72 hours of discovery.

Cybersecurity:

My Life On A Stick will implement and maintain robust cybersecurity measures to protect against cyber-attacks and breaches, such as network and endpoint security, intrusion detection and prevention systems, and regular security audits.
We will regularly monitor our systems for potential vulnerabilities and take prompt action to address any issues that are identified.
We will also provide customer support to assist with any cybersecurity concerns and provide guidelines for customers to protect their personal data and USB sticks.
My Life On A Stick will conduct regular cybersecurity risk assessments to identify and mitigate any potential risks to our systems and customer data.
My Life On A Stick will appoint a Chief Information Security Officer (CISO) to oversee cybersecurity compliance and to act as a point of contact for customers and authorities on cybersecurity matters.
My Life On A Stick will implement incident response plans and conduct regular incident response drills to ensure preparedness for potential cybersecurity incidents.
My Life On A Stick will have in place procedures for handling cyber-attacks and report them to the relevant authorities promptly.

Customer Service:

My Life On A Stick will provide customer support through our website, email, and phone.
We will respond to customer inquiries and concerns in a timely and professional manner, providing customers with detailed information about our products, services, and policies.
We will also regularly update our website and USB sticks to provide the best experience to our customers, including new features and functionalities, and to ensure compliance with relevant laws and regulations.
My Life On A Stick will conduct regular customer service satisfaction surveys to identify areas for improvement and to ensure that customer needs are being met.

We will have a dedicated customer service team that is trained to handle all types of customer inquiries, concerns, and complaints.
We will have a customer service escalation process in place to ensure that any complex or high-priority issues are handled promptly and effectively.
We will have a transparent and easy-to-find refund and return policy for customers who are not satisfied with their purchase.

Marketing and Advertising:

My Life On A Stick will only use customer data for marketing and advertising purposes with their explicit consent.
We will use clear and conspicuous opt-in and opt-out mechanisms for customers to control the use of their data for marketing and advertising purposes.
We will not engage in any deceptive or misleading advertising practices.
We will comply with all relevant laws and regulations regarding marketing and advertising, such as the UK’s Committee of Advertising Practice (CAP) Code.

Website and System Maintenance:

My Life On A Stick will regularly update and maintain our website and systems to ensure that they are functioning properly and securely.
We will conduct regular backups of customer data to ensure that it can be restored in the event of any technical issues.
We will have disaster recovery plans in place to ensure that our systems can quickly and effectively recover from any unexpected incidents.
We will comply with all relevant laws and regulations regarding website and system maintenance, such as the Payment Card Industry Data Security Standards (PCI DSS).

We will continue to review and update this policy as necessary to ensure compliance with relevant laws and regulations, and to meet the evolving needs of our customers. By implementing the measures outlined in this policy, we aim to provide our customers with the highest level of data protection, cybersecurity, customer service and to protect customers from any possible frauds or scams.

'Privacy Policy'

This Privacy Policy explains what personal data is collected when you use the My Life On A Stick website located at https://www.mylifeonastick.com/ (“My Life On A Stick” or “Website”) together with the product and services provided through it (collectively the “Service”), and how such personal data will be used or shared.

BY USING THE SERVICE, YOU PROMISE US THAT

YOU HAVE READ, UNDERSTOOD AND AGREED TO THIS PRIVACY POLICY; AND
YOU ARE HAVE REACHED THE AGE OF MAJORITY (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU).

If you do not agree or you are unable to make this promise, you must not use the Service. In such case, you must contact the support team via email to request deletion of your account and data.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

TABLE OF CONTENTS

PERSONAL DATA CONTROLLER
CATEGORIES OF PERSONAL DATA WE COLLECT
FOR WHAT PURPOSES WE PROCESS PERSONAL DATA
AUTHORISED REQUIREMENT FOR PROCESSING YOUR PERSONAL DATA
WHO WE SHARE YOUR PERSONAL DATA WITH
INTERNATIONAL TRANSFERS
DATA SECURITY
YOUR RIGHTS
AGE LIMITATION
CHANGES TO THIS PRIVACY POLICY
DATA RETENTION

PERSONAL DATA CONTROLLER

My Life On A Stick Online Limited, a company registered in England Wales, registration number 14412908, with a registered office located at (TBA) will be the controller of your personal data.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

Our full details are:

Full name of legal entity: My Life On A Stick

Email address: support@mylifeonastick.comYou have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to your personal data and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

CATEGORIES OF PERSONAL DATA WE COLLECT

2.1. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier and title.
Contact Data includes your business or personal address, email address and telephone numbers.
Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Usage Data includes information about how you use our website and services.
Marketing and Communications Data includes information that allows us to choose how best to market specific communications to you.
Special Categories of Personal Data where you provide this to us in the context of your instructions or applying for a job (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel services you have with us but we will notify you if this is the case at the time.

2.2 Data you give us.

You may be asked to provide us information about yourself when you register for and/or use the Service. This information includes: first name, phone number, email (together “Required Information”), last name, address details, working hours etc., as well as access to your photos, albums and their metadata. To use our Service and register an account, you will need to provide Required Information. You will be able to use the Service even if you do not give this data to us, but some Service’s functionality may be limited to you. Sometimes you may also need to provide to us additional information in the communication with our Support Team in order to fulfill your request (for example, if your account was previously blocked, we may ask you to confirm your identity by providing an ID document).

By providing information about yourself within the registration process, you agree and understand that this data will be publicly available (including, for example, phone number). Please do not provide personal data to your profile that you would not want to be publicly available. Users are responsible for all the information posted by them in public accounts. You should carefully consider all the risks associated with the fact that you make certain information – in particular, phone number, the address, or information about the place of your exact location – publicly available.

We may collect your name, official government ID number and photo image to confirm your identity. For this we will share this information with a 3rd party service provider, in order to validate it with the governmental sources. The 3rd party service may use your ID number to collect the following additional data on you from the governmental sources: full name, date of birth, image, address, phone number, gender, government ID expiry date or other additional information associated with your ID number that the issuing authority may provide. The third party service may process or store your data outside of the borders of your country.

2.3 Announcements and Transactions

As part of the activities of the website, we may post information, including personal and contact information, necessary for transactions between you and us, for sending messages and communication between you and us and making payments. When you make a payment on our website, we may collect the following information:

Your name
Your contact information (e.g., email address, phone number)
Your billing and shipping address
Your payment information (e.g., credit card number, expiration date)

We use this information to process your payment and to fulfill your order. We may also use this information for billing and account purposes, as well as to communicate with you about your order.

2.4 Data provided to us by third parties

When you decide to log in using Facebook or Google, we get personal data from your Facebook or Google account. This includes your profile image, name, email, Facebook ID, Google ID, friends list. For more information, please refer to the Facebook Permissions Reference (describes the categories of information, which Facebook may share with third parties and the set of requirements) and to the Facebook Data Policy. In addition, Facebook and Google let you control the choices you made when connecting your Facebook profile to the Website. To know more about how Google processes your data, visit its privacy policy. The information obtained from third parties will be processed for the purposes described in and in accordance with this Privacy Policy.

When you decide to log in using Apple, we get Apple ID, name and email from your account. You can use Hide My Email function during signing in with Apple, and it will create and share a unique, random email address that will forward our messages to your personal email.

Apple lets you revoke access provided to the App on your Apple ID Manage Page by following the next steps.

If you were invited to create an account in the Service, the person that invited you can provide personal information about you, such as your phone number, email address, social media account or other contact information.

2.5 Data we collect automatically:

Data about how you found us

We collect data about your referring URL (that is, the place on the Web where you were when you tapped on our ad).

Device and Location Data

We collect data from your device. Examples of such data include language settings, IP address, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, and Facebook ID.

Usage data

We record how you interact with our Service. For example, we log the features, and content you interact with, how often you use the Service, how long you are on the Service, what sections you use, how many ads you watch.

Advertising IDs

We collect your Apple Identifier for Advertising (“IDFA”) or Google Advertising ID (“AAID”) (depending on the operating system of your device). You can typically reset these numbers through the settings of your device’s operating system (but we do not control this).

Transaction data

When you make payments through the Service, you need to provide financial account data, such as your credit card number, to our third-party service providers. We do not collect or store full credit card number data, though we may receive credit card-related data, data about the transaction, including date, time and amount of the transaction, the type of payment method used.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Service. A persistent cookie remains on your hard drive for an extended period of time. We also use tracking pixels that set cookies to assist with delivering online advertising. Cookies are used, in particular, to automatically recognise you the next time you visit our Website. As a result, the information, which you have earlier entered in certain fields on the Website may automatically appear the next time when you use our Service. Cookie data will be stored on your device and most of the times only for a limited time period.

FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA

We process your personal data:

3.1. To provide our Service

This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues.

3.2. To customise your experience

We process your personal data to adjust the content of the Service and make offers tailored to your personal preferences and interests.

3.3. To manage your account and provide you with customer support

We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. This includes accessing your account to address technical support requests. For this purpose, we may send you, for example, notifications or emails about the performance of our Service, security, payment transactions, notices regarding our Terms and Conditions of User this Privacy Policy.

3.4. To communicate with you regarding your use of our Service

We communicate with you, for example, by push notifications or in the chat. As a result, you may, for example, receive a notification whether on the Website or via email that you received a new message on My Life On A Stick. To opt-out of receiving push notifications, you need to change the settings on your browser or mobile device. To opt-out of a certain type of emails, you need to follow unsubscribe link located in the footer of the email by contacting our support team at support@mylifeonastick.com, or in your profile setting.

The services that we use for these purposes may collect data concerning the date and time when the message was viewed by our users, as well as when they interacted with it, such as by clicking on links included in the message.

3.5. To research and analyse your use of the Service

This helps us to better understand our business, analyse our operations, maintain, improve, innovate, plan, design, and develop My Life On A Stick and our new products. We also use such data for statistical analysis purposes, to test and improve our offers. This enables us to better understand what features and sections of My Life On A Stick our users like more, what categories of users use our Service. As a consequence, we often decide how to improve My Life On A Stick based on the results obtained from this processing. For example, if we discover that the Jobs section is not as popular as others, we may focus on improving it.

3.6. To send you marketing communications

We process your personal data for our marketing campaigns. We may add your email address to our marketing list. As a result, you will receive information about our products, such as for example, special offers, and products of our partners. If you do not want to receive marketing emails from us, you can unsubscribe following instructions in the footer of the marketing emails, by contacting our support team at support@mylifeonastick.com, or in your profile setting.

We may also show you advertisements on the Website, and send you push notifications for marketing purposes. To opt-out of receiving push notifications, you need to change the settings on your device or/and browser.

3.7. To personalise our ads

We and our partners use your personal data to tailor ads and possibly even show them to you at the relevant time. For example, if you have visited our Website, you might see ads of our products, for example, in your Facebook’s feed.

We may target advertising to you through a variety of ad networks and exchanges, using data from advertising technologies on and off of our Services like unique cookie, or similar tracking technology, pixel, device identifiers, geolocation, operation system information, email.

How to opt-out or influence personalised advertising

iOS: On your iPhone or iPad, go to “Settings,” then “Privacy” and tap “Advertising” to select “Limit Ad Track”. In addition, you can reset your advertising identifier (this also may help you to see less of personalised ads) in the same section.

Android: To opt-out of ads on an Android device, simply open the Google Settings app on your mobile phone, tap “Ads” and enable “Opt-out of interest-based ads”. In addition, you can reset your advertising identifier in the same section (this also may help you to see less of personalised ads).

To learn even more about how to affect advertising choices on various devices, please look at the information available here.

In addition, you may get useful information and opt-out of some interest-based advertising, by visiting the following links:

Network Advertising Initiative –http://optout.networkadvertising.org/
Digital Advertising Alliance –http://optout.aboutads.info/
Digital Advertising Alliance (Canada) –http://youradchoices.ca/choices
Digital Advertising Alliance (EU) –http://www.youronlinechoices.com/
DAA AppChoices page –http://www.aboutads.info/appchoices

Browsers: It is also may be possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.

Google allows its users to opt out of Google’s personalised ads and to prevent their data from being used by Google Analytics.

Facebook also allows its users to influence the types of ads they see on Facebook. To find how to control the ads you see on Facebook, please go here or adjust your ads settings on Facebook.

3.8. To enforce our Terms and Conditions of Use and to prevent and combat fraud

We use personal data to enforce our agreements and contractual commitments, to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Terms and Conditions of Use).

3.9. To comply with legal obligations

We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.

3.10. To process your payments

We provide paid products and/or services within the Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment and use the paid features of the Service.

Important Information: Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

AUTHORISED REQUIREMENTS FOR PROCESSING YOUR PERSONAL DATA

We process your personal data, in particular, under the following authorised requirements:

your consent;
to perform our contract with you;
for our (or others’) legitimate interests;
to comply with legal obligations.

WITH WHOM WE SHARE YOUR PERSONAL DATA

We share information with third parties that help us operate, provide, improve, integrate, customise, support, and market our Service. We may share some sets of personal data, in particular, for purposes and with parties indicated in Section 2 of this Privacy Policy. The types of third parties we share information with include, in particular:

5.1. Service providers

We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers without limitation:

cloud storage providers (Amazon, DigitalOcean, Hetzner)
data analytics providers (Facebook, Google, Appsflyer)
marketing partners (in particular, social media networks, marketing agencies, email delivery services; such as Facebook, Google, Mailfire)

5.2. Law enforcement agencies and other public authorities

We may use and disclose personal data to enforce our Terms and Conditions of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.

5.3. Third parties as part of a merger or acquisition

As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

INTERNATIONAL TRANSFERS

Some of our external third parties are based or send personal data outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so

YOUR RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are as stipulated below;

Rights to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.
Right of access. You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in accordance with data protection law.
Right to rectification. You are entitled to have your personal data corrected if it is inaccurate or incomplete.
Right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
Right to restrict processing. You have the right to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.
Right of data portability. You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
Right to object to processing. You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).
Right to withdraw consent to processing. If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
Right to make a complaint to the data protection authorities. You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

AGE LIMITATION

We do not knowingly process personal data from persons under 16 years of age. If you learn that anyone younger than 16 has provided us with personal data, please contact us at support@mylifeonastick.com.

CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified through our Service or by other available means and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

DATA RETENTION

We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you), which includes (but is not limited to) the period during which you have a My Life On A Stick account. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

'Cookies Policy'

Cookies Policy

We at My Life On A Stick use cookies to improve your site experience, to assess content usage, and to support the marketing of our services. We want to be completely transparent about the cookies we use and to make their control as easy as possible for you. This Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What is a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

Why do we use cookies?

My Life On A Stick uses cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us to better understand your use of our website, to track and target the interests of our Users, and to enhance the experience of Users on our website. Third parties serve cookies through our website for advertising, analytics and other purposes. Generally, we use cookies for purposes including but not limited to:

Keeping track of items in your shopping cart
Understanding and saving user preferences for future visits
Keeping track of advertisements
Analysing site traffic and trends
Personalising content based on your interests

The cookies we use

We use the following sets of cookies;

Necessary cookies

These cookies are important to the underlying operation of the website, supporting important functionality such as shopping baskets and the technical operation of the website to ensure it performs how you would expect.

Site experience cookies

These cookies are used to support your experience on the site and include user-selected options, site navigation aids, etc. Generally, no personally identifiable data is collected with these types of cookies.

Performance & operation cookies

These cookies are used in the management of the site and include customer surveys, recording visitor numbers and other web analytics. Limited identifiable data may be collected.

Marketing, anonymous cross site tracking cookies

These cookies are used to track our visitors across our websites. They can be used to build up a profile of search and/or browsing history for every visitor. Identifiable or unique data may be collected. Anonymised data may be shared with third parties in accordance with our Privacy Policy.

Marketing, targeted advertising cookies

These cookies are used to track browsing habits and activity. We use this information to enable us to show you relevant/personalised marketing content. Using these types of cookies, we may collect personally identifiable information and use this to display targeted advertising and/or share this data with third parties for the same purpose. Any activity tracked and recorded using these cookies maybe shared to third parties.

What to do if you don’t want cookies to be set?

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

How can I control cookies?

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Please be aware that restricting the use of cookies may affect the features available to you.

Notice about Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests. However, you may opt-out of tracking on this website, including analytics (and tailored advertising if you are visiting from outside the UK), by changing your cookie settings.

A uniform standard has not yet been adopted to determine how DNT requests should be interpreted and what actions should be taken by websites and third parties. We will continue to review DNT and other new technologies and may adopt a DNT standard once available.

Duration of cookies stored on your device

The duration of storage of cookies on your device may vary, depending on the category to which they belong: temporary or permanent.

Temporary cookies

We use temporary cookies on our website to allow you to browse without interruption. We may also use temporary cookies for internal reporting purposes. After your browsing session ends, this type of cookie does not store any information on your hard drive.

Persistent cookies

Some of our analytics cookies and certain third-party cookies are persistent cookies. They allow us and third parties to understand visitors’ browsing behaviour over a longer period of time, to provide you with additional features related to your use of the website, the content that you have saved or stored through them, as well as for advertising and marketing purposes. Depending on their function, this type of cookie may persist for different lengths of time ranging from several hours, to a week, or even several years. This type of cookie will persist after you end a browsing session and can be used by our us or third parties to recognise your device when you begin a new browsing session.

How often will you update this Cookie Statement?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated.

If you have any questions about our use of cookies or other technologies, please email us at support@mylifeonastick.com.

Company Policies – by using MLOAS website you accept these policies.

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